Complaint Management

Complaint Management at FEV

The satisfaction of our customers and investors is very important to us. We, Future Energy Ventures GmbH, feel obliged to provide our services in the interest and to the complete satisfaction of our customers and investors.

Submitting your request

If you still have reason to criticize or would like to complain, please contact our compliance department via mail or email:

Address: Future Energy Ventures GmbH. Beschwerdemanagement, z.H. Christian Diener, Torstraße 201, 10115 Berlin

E-Mail: diener@revcomp.de or jan.lozek@fev.vc

Please give us your name, contact details and a description of your request.

Time periods for processing your request

You will receive confirmation of receipt of your complaint or claim by letter or email immediately. We will then begin working to resolve your request as quickly as possible. If we are unable to resolve it within two weeks, you will receive an interim update from us by letter or email.

Within four weeks of the confirmation, you will receive a final response from us by letter or email. If we are unable to provide a final response within this time frame, we will inform you of the reasons for the delay and provide an estimated timeline for resolution.